Refund policy

Last updated: 26/09/2026

At Shop DTF, most products are printed to order using the artwork, sizes and specifications supplied by the customer. Because of this, custom printed items cannot usually be returned, refunded or cancelled once they have entered production.

Custom Printed Products

DTF transfers, UV DTF transfers, gang sheets and any other custom printed products are made specifically for your order. Once production has started, we cannot cancel, refund or accept returns for these items unless they are faulty, damaged or not as described.

Please check all artwork, sizing, spelling, layout, quantities and product options carefully before placing your order. We print from the files supplied, so any artwork issues present in the uploaded file may appear on the final print.

Cancelling an Order

You may request to cancel an order before production has started.

If your order has already been printed, prepared or dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number.

Faulty, Damaged or Incorrect Orders

If you believe there is an issue with your order, please contact us within 48 hours of receiving your delivery.

Please include:

  • Your order number
  • Clear photos or videos of the issue
  • Photos of the full sheet or product received
  • Details of the garment or item used, if the issue relates to pressing or application
  • Pressing/application settings used, where relevant

We may ask for further information so we can investigate the issue properly.

If your order is confirmed to be faulty, damaged or incorrect due to an error on our side, we will offer an appropriate resolution. This may include a replacement, reprint, store credit or refund, depending on the issue.

Artwork Supplied by the Customer

We are not responsible for issues caused by incorrect, low-resolution or unsuitable artwork supplied by the customer.

This includes, but is not limited to:

  • Low-resolution artwork
  • Pixelated or blurry files
  • Incorrect sizing
  • Spelling mistakes
  • Unwanted backgrounds
  • Incorrect colours in the uploaded file
  • Artwork supplied in the wrong format
  • Designs placed incorrectly on a gang sheet
  • Files uploaded with hidden layers, transparency issues or unwanted marks

No full artwork checks are carried out unless agreed separately in writing.

Colour Disclaimer

We aim to produce vibrant and consistent prints, but exact colour matching cannot be guaranteed. Colours may vary depending on screen settings, artwork setup, colour profiles, fabric type, item surface, heat press settings and production method.

Pressing & Application Issues

For DTF transfers, correct heat press settings, pressure and application method are essential. We are not responsible for issues caused by incorrect pressing, incorrect temperature, insufficient pressure, unsuitable garments or failure to follow the supplied pressing instructions.

For UV DTF transfers, the surface must be clean, dry, smooth and suitable for application. We are not responsible for failed application caused by dust, grease, moisture, rough surfaces, textured surfaces or incorrect application.

Returns

As custom printed products are made to order, we do not accept returns unless the item is faulty, damaged or incorrect due to our error.

Please do not return any items without contacting us first.

Refunds

Where a refund is agreed, it will be processed back to the original payment method where possible. Refund processing times may vary depending on your bank or payment provider.

Contact Us

For return, refund or order issue enquiries, please contact:

Email: orders@shopdtf.co.uk
Business name: Shop DTF
Address: [INSERT BUSINESS ADDRESS]